Night Concierge

Please note there is x2 positions available for this role

Working Pattern: On a rota 4 days on and 4 days off shift pattern

Interview Date: To be confirmed

Additional Salary information: 10% night works allowance

We are currently looking to recruit a compassionate, reliable and motivated Night Concierge to join our team at Huntershill Court Lifehouse, a supported accommodation service comprising 14 self-contained flats.

This is a rewarding opportunity to play a key role in creating a safe, secure and welcoming environment for residents. As the first point of contact outside of normal office hours, you will help ensure the smooth operation of the service while providing reassurance, practical assistance and professional support to individuals who may be facing significant challenges in their lives. Working independently during night shifts, you will be responsible for maintaining the safety and security of the building, supporting residents when required, responding appropriately to incidents and ensuring accurate records are maintained. This role is ideal for someone who remains calm under pressure, has excellent communication skills and is committed to treating people with dignity, respect and compassion.

Key responsibilities:

• Provide a welcoming and professional service to residents, visitors and external agencies, acting as the first point of contact during the night
• Monitor access to the building, ensuring all visitors, contractors and residents are appropriately signed in and out in line with procedures
• Answer telephone enquiries, take messages and respond professionally to requests for information or assistance
• Maintain accurate records, including incident reports, logbooks, handover notes and resident interactions
• Monitor CCTV systems and conduct regular checks of the building to help maintain a safe and secure environment
• Support the implementation of health and safety procedures, ensuring records are maintained and any concerns are reported promptly
• Enter, update and maintain client information using the Atlas system and other internal databases
• Receive and accurately record rent payments and other financial transactions in accordance with procedures
• Develop positive and professional relationships with residents, offering support, encouragement and a listening ear when needed
• Help to de-escalate challenging situations, responding calmly and appropriately to incidents and emergencies.
• Report maintenance issues and liaise with contractors to arrange emergency repairs when required
• Work collaboratively with colleagues to ensure effective communication between shifts and continuity of support for residents
• Attend training, supervision sessions and development reviews to enhance skills and contribute to continuous service improvement
• Undertake any other reasonable duties necessary to support the effective operation of the Lifehouse

The successful candidate will demonstrate:

• A genuine desire to support vulnerable people and help them achieve positive and sustainable outcomes
• Strong customer service skills and the ability to work professionally with a diverse range of people
• Excellent time management and organisational skills, with the ability to prioritise tasks and work independently
• Good verbal and written communication skills, including the ability to maintain accurate records and reports
• Confidence using IT systems and Microsoft Office applications, including Outlook, Word and Excel
• The ability to remain calm, professional and resilient when dealing with challenging situations
• A proactive approach to problem solving and maintaining a safe and supportive environment

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme