Night Concierge

Working Pattern:  Two week rota- Week 1: Monday, Tuesday, Saturday and Sunday, Week 2: Wednesday, Thursday, Friday 

Additional Salary information: 10% night workers allowance 

Interview Date: To be confirmed

We're looking for one final person to join the established night team at Darbyshire House, our supported accommodation service for 44 adults experiencing homelessness.

As a Night Concierge, you'll be more than a presence in the building. You'll help create a safe, welcoming environment where residents feel respected, supported, and able to access help when they need it. Working alongside the wider support team, you'll play an important role in delivering a quality service that makes a real difference.

What you'll do

• Put residents first – work alongside the support team to promote choice, respect individual needs and help residents access the support available to them.
• Make the night count – contribute to in-house support activities and create opportunities for positive, meaningful engagement with residents.
• Keep the environment safe – follow relevant legislation, policies and procedures to safeguard residents, colleagues and visitors.
• Keep accurate records – document relevant information about residents' welfare, support needs and health and safety matters.
• Represent our values – work in line with The Salvation Army's Mission and Values, maintaining professional and ethical standards.
• Champion respect and inclusion – recognise and value the different cultures, beliefs and practices of residents and colleagues.
• Contribute to the wider service –undertake other reasonable duties that help maintain a safe and well-run service.

What you'll bring to the team

• Respect and compassion – treating people with dignity, empathy and without judgement.
• Resilience – staying calm, adaptable and focused when situations become challenging.
• A practical mindset – using initiative, solving problems and responding appropriately when things don't go to plan.
• Strong communication skills – communicating clearly and confidently, both verbally and in writing.
• Digital confidence – comfortable using computers or willing to learn new systems.
• Commitment and flexibility – ready to respond to the needs of the service and support the wider team.
• A team-first approach – working collaboratively and contributing to a positive, supportive working environment.
• Availability – able to work night shift patterns  including weekends, bank holidays and other unsociable hours as required.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.