Night Concierge

Working Pattern: 4 nights on and 4 nights off 10pm to 8am

Additional Salary information: 10% night workers allowance 

Interview Date: To be confirmed

The Salvation Army in Dundee provides support for people who are experiencing homelessness and have multiple and complex needs. Our role is to provide a safe psychologically informed environment to stay and support individuals through a Harm Reduction approach, based on trauma informed practice

As a Night Concierge, you'll be more than a presence in the building, helping to create a safe, welcoming space where residents feel respected, valued, and able to access help when they need it. Working alongside the wider team, you will play a vital role in delivering a service that makes a real difference.

As a warm, professional first point of contact for residents, visitors and callers, you will handle enquiries and connect people with the right support when needed. This varied, hands-on role combines reception and admin with building safety checks, cleaning and room preparation. 

You will: 

• Welcome residents and visitors, manage sign-in and sign-out procedures, answer calls and distribute post.
• Keep accurate messages, log books and handover reports, and update resident information on Atlas.
• Support housing management admin, gather data and accurately receive and record rent payments.
• Carry out building checks and patrols, monitor CCTV, keep exits clear and maintain health and safety records.
• Clean offices and communal areas, prepare vacant rooms and report maintenance issues, including emergency out-of-hours repairs.
• Follow safeguarding, data protection, health and safety, and equality and diversity procedures.

To succeed in this role, you will  need:

• Experience of delivering excellent customer service in a busy front-office environment.
• Good verbal and written communication skills and experience of working successfully in a team.
• The ability to follow processes and procedures accurately and meet your objectives.
• A basic understanding of health and safety legislation and experience of monitoring and managing CCTV systems.
• Experience of using Microsoft Office, email programmes and databases.
• GCSE English and Maths at grades A–C, or equivalent.
• A commitment to ongoing professional development.
• The ability and willingness to work within, be empathetic with and promote the Christian ethos and values of The Salvation Army's mission.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.