Night Concierge (Night Welcome Worker)

Working Pattern: Shifts 4 days on 4 days off 

Additional Salary information: 10% night workers allowance 

Interview Date: To be confirmed

We are looking for compassionate, confident and dynamic people who want to make a difference in the lives of homeless people. Our role is to provide a safe place to stay and to access support for people who have substance use issues and complex needs. The service delivery model is rooted in the harm reduction approach, based on trauma-informed practice, is strength-based and uses person-centred approaches.

Key Responsibilities:

• The ability to form positive, supportive and motivating relationships.
• Controlling safe and secure entry into the building and ensuring clients are signed in and out of the service.
• Manage queries, phone calls and visitors to the service.
• Record messages and activity and update client and service logs.
• Manage enquiries relating to available accommodation and facilitate access to emergency accommodation if required.
• Support resident induction and welcome to the service.
• Work with enthusiasm and compassion towards supporting homeless individuals to achieve focused and positive life outcomes.
• Carry out cleaning and laundry duties.
• Respond appropriately to health and wellbeing emergencies

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.