Quality Manager – Employability & Employment Services

Within The Salvation Army, this position is called Quality Performance Manager.

A peripatetic role, the ideal candidate will be based in London, Surrey, East Sussex, West Sussex or Kent and will provide a blend of on-site and remote quality support primarily across the London and South-East region. The role will also require occasional travel and overnight stays across the UK.

Working Pattern: Mon-Fri, ability to be flexible with hours when require and if based in London working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ  

Additional Salary information: £34,910 to £39,180 per annum (£39,100 to £43,881 per annum - if London based), dependent upon experience

Interview Date:  24^th and 27^th November 2026

Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail?

One of the UK's most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Quality Performance Manager to join our Employment Services team. You will be joining an established, friendly team, responsible for improving the quality of our service delivery across a nationwide network of Employability Practitioners.

Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Supporting a variety of service delivery projects, you will be responsible for conducting quality and compliance assessments, auditing financial claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring.

You will assume responsibility for a designated region or area of work and also contribute to broader departmental projects including completion of quality audits, delivery/assessment of an accredited qualification, development of new resources, and reviewing policies and procedures.

The successful candidate will be able to demonstrate:

• Experience with firm, but sensitive, tackling of poor compliance
• Ability to investigate, document, and maintain records accurately
• Experience with planning and delivering staff training
• Excellent people skills and ability to communicate professionally to a range of internal and external stakeholders
• Good decision making, planning and organisational skills
• Strategic, methodical, logical and detail oriented

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.